Workforce management (WFM) systems can help manage the core workforce more efficiently and effectively and can help with tasks such as scheduling, time tracking, payroll, performance management, and more. Often overlooked, however, are the benefits of using such systems to improve work with agency and other external workers.
The non-core workforce has been widely utilised in organisations across the UK and has shown no signs of slowing down, particularly given the far-reaching impacts of Covid and Brexit on the UK workforce.
There continues to be a boom in such workers from highly skilled and experienced contractors filling increasingly business-critical roles to temporary agency workers meeting essential, albeit sometimes lower-skilled tasks, especially on production lines. Effectively they have all entered into limited working relationships with the organisation but have been kept at arms-length as part of the “extended” workforce, perhaps by design but also potentially because of limitations around the processes and technology that might be in place.
Typically, these workers are managed by different teams and via different technologies as opposed to a single system. For example, contractors could be managed by the team or line manager that they are working for, temporary workers by the agency, and so on.
This disconnected approach can lead to siloed workers leading to management having poor visibility and missing opportunities for cost savings and efficiencies. It can also foster a lack of engagement with workers who may be delivering critical services on behalf of the ultimate employer.
Businesses should look to tackle these challenges head-on and use WFM / time and attendance solutions to monitor the availability, productivity, and quality of non-core workers alongside their core workforce. There may be multiple workstreams, with different deadlines and requirements alongside different communication channels, contracts, and invoices. This can be overwhelming and time-consuming, especially if there isn’t a centralised system to manage everything and, crucially, to understand how operational demand is being met and by whom.
And that’s exactly where a WFM system can support by delivering a single view of all workforce activity:
We would advocate businesses to focus on utilising their core workforce in the most efficient way possible through the use of robust workforce planning and management approaches. A strategic focus on getting the best from the core workforce may deliver wider knock-on impacts with respect to factors like improved engagement, trust and teamworking. However, it is clear for the moment that the contingent or external workforce is here to stay and comprises a vital component of a flexible workforce. Organisations stand to reap tremendous benefit by investing in solutions to optimise and better manage this workforce and utilise the increased flexibility it can bring.
Discover how your organisation can drive strategy, better align with cross-organisational goals, reduce costs, and optimise costs through Crown’s integrated workforce management system.
Crown WFM can help you save time, money, and resources, while increasing your productivity, quality, and satisfaction. So, if you are looking for a workforce management system, to meet the needs and expectations of both a fixed and more transient workforce, get in touch.
We would welcome the chance to talk to you further about our approach and how it might apply to your organisation. We regularly run 1-2-1 sessions with our consultants where you can confidentially discuss your current workforce challenges and explore potential workforce management solutions, including a demonstration of the Crown WFM system.
So, why not get in touch today, and see how we can help tackle these challenges.