Customer Snapshot – Caerphilly County Borough Council

Fast Facts

• Customer since 2004
• Largest local authority in Wales
• 2700+ Staff with 500 Managers
• T&A Flexi-time
• Access Control
• Activity Management
• Payroll & HR Interfaces

Pre-Crown Implementation

• Manual non-standardised time recording
• Paper-based Flexitime monitoring
• Low employee ‘engagement’
• Poor absence management & monitoring
• High administrative costs

Benefits Received

• Reduced HR /Payroll administration
  – Employee Self Service enquiry facility
  – Payroll preparation time drastically reduced
• Reduction of absence levels to 5.5% in first year
  – Via return to work interviews
  – Via improved absence monitoring/comparisons
• Pre-authorised absences and ‘off site’ clockings
• Improved quality service and communications to staff