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Case Study
Customer Snapshot – Caerphilly County Borough Council
SECTOR -
PUBLIC SECTOR
LOCATION - CAERPHILLY, WALES
EMPLOYEES - 2700+
Fast Facts
Customer since 2004
Largest local authority in Wales
2700+ Staff with 500 Managers
T&A Flexi-time
Access Control
Activity Management
Payroll & HR Interfaces
Pre-Crown Implementation
Manual non-standardised time recording
Paper-based Flexitime monitoring
Low employee ‘engagement’
Poor absence management & monitoring
High administrative costs
Benefits Received
Reduced HR /Payroll administration
– Employee Self Service enquiry facility
– Payroll preparation time drastically reduced
Reduction of absence levels to 5.5% in first year
– Via return to work interviews
– Via improved absence monitoring/comparisons
Pre-authorised absences and ‘off site’ clockings
Improved quality service and communications to staff
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