Effectively leveraging data has never been more important to business success. Companies are increasingly seeking data solutions that optimise workforce management, enhance operational efficiency and drive profitability.
Crown has developed a new extension to its workforce management applications, the Open Data Platform (ODP). ODP harnesses the AI-enhanced capabilities of MS Power BI to unlock a goldmine of data that has often been out of reach; bringing Workforce Management (WFM) and Duty Management System (DMS) data out of the operational database and directly into the strategic heart of your business.
A company’s data analysts can now use the ODP to transform operational data into actionable intelligence, shaping informed decision-making at every level.
Equipping Your Data Analyst
Imagine you’re a data analyst at an organisation that’s been struggling to balance workforce management with budget targets. Your HR Director needs clear insights into workforce distribution and performance to optimise staffing, while the Finance Director is focused on identifying areas of overspending. Both are looking to you for answers, but extracting meaningful insights from operational data is a challenge.
As the dedicated data analyst, you play a crucial role in structuring and interpreting key workforce metrics. As reports start coming in, the HR Director expresses concerns about employee turnover in critical roles, while the Finance Director sees rising overtime and training expenses.
With Crown’s ODP, you won’t need detailed internal knowledge of our systems to work effectively. It has been developed to provide structured, accessible data models, enabling you to focus on analysis without needing to understand the intricacies of the underlying platform. This ensures that analysts can quickly leverage the power of ODP to generate meaningful insights and drive data-driven decision-making.
By accessing the ODP, you’re now able to drill down into these operational insights, which were previously buried in complex datasets, relationships, and ephemeral data. Using ODP’s star schema, you structure and visualise key data points, such as staffing levels, absence dynamics, and overtime hours. The integral data dictionary enables you to quickly pull up descriptions and relationships across tables, so you can easily analyse trends in workforce allocation. Within minutes, you can generate a dashboard showing overtime hotspots by department and identify the specific roles driving these costs. For the HR Director, you pull a report on turnover rates across job functions, revealing patterns of over-scheduling in critical areas.
This data unlocks insights that go directly to decision-makers: the HR Director can now adjust shift allocations to reduce turnover risk, while the Finance Director receives a detailed breakdown pinpointing exactly where budgets are being stretched by overtime costs. As the data analyst managing the ODP, you bridge the gap between operational data and strategic workforce planning, ensuring that leadership teams receive clear, actionable insights. By transforming complex operational data into meaningful intelligence, ODP takes workforce management from routine data handling to front-line strategy – empowering your organisation to make cost-effective and well-informed workforce decisions.
Template Starter Kit
The Open Data Platform supports Microsoft Power BI as a powerful and popular reporting & visualisation tool. Power BI is rich in AI features and supports advanced customisation, allowing organisations to tailor their reports and analyses. AI-powered tools can unlock valuable insights from your vast resource databases, empowering decision-makers with the data they need to optimise service operations.
The ODP’s ready-to-use Power BI templates provide instant access to key workforce metrics, enabling quick adoption from day one. These templates serve as a strong foundation for further customisation, allowing users to build bespoke reports and dashboards to meet their specific needs.
As a fully managed cloud service, ODP ensures secure and streamlined access to workforce data, facilitating deep analysis and enabling data-driven decision-making across all levels of an organisation.
