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There’s much more to Flexible Working than the 4-day Week or Working from Home!

Recently the media has been inundated with stories about the four-day working week. Financial Times, The Times, Daily Mail, The Guardian, The Express and HR Grapevine to highlight a few.

Much of the copy is not new, there are a few more pilot schemes beginning later this year but the concept has been discussed at length previously – including in our blog, "The Four Day Week – It’s simply not that straight forward!”,  from August last year. 

No doubt as the impact of the pandemic diminishes changes in how we work are likely to continue in some way, but there is no general panacea to improve productivity and work life balance for all employees and employers alike.

Despite the recent government push to get the Civil Service to “lead by example” and return to the office, for some working from home may prove to be a useful new weapon in the armoury.

Many people have successfully worked from home and adapted their working practices and some employers have understood that it actually can work! Their employees can be trusted to ‘get on with it’ and be productive. For others, there are employees who may need to go into their workplace because they enjoy that style of working, or it may be necessary for other reasons of security or practicality.

The campaign group pushing the mantra of “the four-day working week” have been incredibly successful in getting their vision into the news. But for most, as previously discussed, the headline of working four days is simply just that, a headline and not reality. Most of the trials being proposed, and examples in practice, do not live up to the hype. In general, although they do provide reduced hours working, they often do not go as far as the assumption and wish of many readers of having every Friday off for the same pay. Even so, reduced hours working may provide some benefits for employees and businesses alike, but for other hard-pressed employees it could lead to increased stress and work backlog. Care must be taken to ensure quality is maintained if requiring the same output in reduced hours – or that the employee is actually working fewer hours and not carrying on outside agreed times.

For other jobs the four-day work week, in whatever form, may be a non-starter – has anyone suggested we look at employing frontline police officers, firemen or surgeons on this basis? Obviously not, as their presence is required at specific times to provide cover or directly engage with the public. Reducing the hours of many different jobs, whether for these professional services or even for providing employee positions on a production line, may simply lead to a reduced service or increased costs to employers as they require more staff to provide the same service.

Both these concepts have eclipsed other methodologies of flexible working in recent times, but with the increased power in the hands of workers with less unemployment going hand in glove with a requirement for higher productivity, these flexible working initiatives cannot be forgotten if you want to attract and retain your talented workforce. Alongside this, according to CIPD, flexible workers are likely to have improved engagement, job satisfaction and loyalty whilst also bringing the benefit of reducing absenteeism and improved well-being.

To appreciate what type of flexible working will fit with your organisation, it is essential that you fully understand the demands for people presence that you have, its flexibility, predictability, skill requirement and timings.

This may be a simple task for some, but in other cases could be very complicated indeed, requiring full analysis, predictive forecasting and even in some extremes, AI developments. In all cases though it is the starting point to understand the requirements of the business, without understanding these requirements they will never be met!

So what else is possible?

Flexible patterns of work and the advantages

This is by no means exhaustive, and it must be noted that parts of each of these could be in effect mixed together to create hybrid working designs.

To expand on a few of these concepts…

Part-time working: employers are contracted to work anything less than what constitutes full-time hours.

Term-time working: a worker has a permanent contract but is planned to be off work, either paid or unpaid leave during school holidays.

Job-sharing: two people share a job between them, often providing the same cover as a single full-time employee.

Flexitime: employees are given the flexibility, within certain set limits, when to begin and end work often combined with banks of hours that can be worked/ taken off on future days.

Compressed hours: Unlike the four-day week concept being heavily pushed compressed working is simply a method of changing shifts into longer blocks meaning that fewer days at work are necessary for example 4 x 10 hour shifts over Mon-Fri rather than 5 x 8 hour shifts over the full working week, or the nine-day fortnight.

Annualised hours: the total number of hours to be worked over the year is fixed but there is often a variation over the year in planned hours to be worked meaning that when the work requirement is greater in a “peak” season more hours are planned and likewise in “trough” fewer hours are required. This is often planned with time off rostered into the shift pattern in advance to better plan this variation over the year. Some hours can be kept back to allow for further flexibility (known as reserve hours)

Zero-hours contracts: an individual has no guarantee of a minimum number of working hours, so they can be called upon as and when required and paid just for the hours they work. As people have realized how demoralising this could be more businesses are distancing themselves from the concept by introducing a slightly more principled minimum hours contract.

Often some of these flexible working arrangements can be informal, but other more complex methodologies that require notice periods and rules to allow proper functionality may require formalising within the contract of employment, with guidelines explaining roles and responsibilities as to how the flexibility is to be managed. As with the four-day week and working from home not all these concepts will be a good fit for all jobs.

As ways of working become more varied it has never been more important to understand your employees and any issues they have, as well as how they are contributing to the good of the business. Although much of this may be through output rather than hours contribution it is an essential part of the jigsaw in understanding what is happening within your workplace. Crown’s workforce management system allows you to harness this data and drives unparalleled corporate-level intelligent data analysis.

  • Integration with Microsoft Power BI® presents huge amounts of time and attendance data, captured from every level of an organisation, in simple graphical form
  • Create dashboards showing the top-level insights you need with just one click, allow these dashboards to be analysed simply by driving down into lower levels
  • Transform your data into easy-to-understand business facts
  • Dashboards (with the ability to dig down into the data) created by the leadership team can be shared across the entire organisation
  • Combine multiple data sources into one true database
  • No matter where your data flows from (including third party ERP and HR systems), we can take everything into account
  • Report accurately in whatever building blocks are appropriate, hours, headcount, or monetary cost etc.
  • Automatically “roll up” data into daily, weekly, monthly, quarterly, or annual views, with year-on-year trending
  • ‘Slice-and-dice’ data by many useful attributes without needing knowledge of complex data structure
  • Interpret data from every part of our workforce management system

Bringing all this accurate and relevant data will help you to manage and make better decisions that boost efficiency and keep you in control of workforce costs, giving you more information and understanding of your workplace – all of which will inform you of suitable future flexibilities possible.

To find out more about Crown's Workforce Management system contact one of our specialists today!

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