Absence and workplace attendance are everyday challenges for many organisations, with often far reaching impact. At an operational level, managers have the headache of filling a skills or capacity gap at short notice, which may have a knock-on effect on outputs, such as production efficiency or service levels.
However, if absenteeism is widespread or has a pattern, it can be a symptom of deeper underlying organisational issues.
If not addressed, in addition to the short-term impact, the organisation could suffer long-term effects, such as service failures, serious production outages, the loss of clients and
damage to its reputation and brand.
Understanding the reasons behind attendance and absence patterns is an essential element of identifying a solution.
