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Case Study

Customer Snapshot – Ministry of Defence

EMPLOYEES - 9,700+

Fast Facts

  • Largest MoD office in UK 98 acre site – Bristol
  • 9,700+ employees
  • Time & Attendance
  • Flexi-Time
  • Employee Self-Service (ESS)
  • Over 100 terminals


Pre-Crown Implementation

  • Limited Flexi-time work pattern offerings
  • No electronic attendance recording
  • Disparate leave management and information
  • Some ineffective ‘manual’ systems on spreadsheets
  • Inconsistent practices across departments
  • Lack of staff engagement – No enquiry information
  • Absence management ineffective
  • No single Workforce Management Information Tool


Benefits Received

  • Flextime patterns introduced – profiled by department
  • Streamlined attendance using Clocking Terminals & ID cards
  • Department Managers dealing with exceptions and RTW processes
  • Greater staff engagement using ESS
  • Greater manager accountability – Reporting & processes
  • Standardised centralised absence management
  • Reduced absence to 4% Average (50% reduction)
  • Overtime costs reduced with absence rate decline
  • Reduced HR administration costs with decreasing enquiries
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