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Customer Support
Case Study
Customer Snapshot - Martin Brower
Sector - Transport
Location - 3 distribution centres
Employees - 900
Fast Facts
Transport & Distribution
900 staff at 3 Distribution Centres
Deployed T&A, Activity Management and Self-Service
Integration with:
– Prolog Payroll, Lawson HR &
– JBA – Drivers Schedules
Pre-Crown Implementation
Legacy and bespoke T&A System
Significant payroll errors and staff complaints
Lack of visibility to data, especially accurate overtime worked
Weak Management Reporting
Manual absence and disciplinary processes
No self-service for employees
Benefits Received
Significant reduction in payroll errors
Self-service gives employee access to their data
Improved employee satisfaction and engagement
Proactive overtime management to reduce costs
Tailored reporting provides management insight
Consistent Working Time Directive/Road Transport Directive compliance
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