Customer Snapshot – Disney

SECTOR - DISTRIBUTION

Fast Facts

• European Distribution Hub for Disney & Online
• Deployed T&A, Access Control Activity Management via SFDC Terminals
• Interfaces to Bespoke WMS, Payroll & HR

Pre-Crown Implementation

• Replacement of existing T&A system
• Lack of visibility to productivity and absence information
• Activity level granularity not measured
• Agency staff not tracked by the system

Benefits Received

• Awarded ‘Disney Center of Excellence’ through efficiencies derived by Crown WFM
• Agency staff all monitored with ‘active’ invoicing
• Complies to post 9/11 Disney World Corporate Regulations
• Crown WFM is seen as a ‘core business critical system’