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Press Release

Celebrating 30 years of ISO quality management

Crown Workforce Management achieves double recertification and celebrates 30 years of ISO 9001 quality management.

Industry-leading workforce management software company, Crown Workforce Management, has successfully achieved recertification for their ISO 9001 quality and ISO 27001 information security management systems.

Crown Workforce Management provides time, attendance and workforce management solutions used by over 250 medium and large organisations in multiple industries within the UK. Since they started in 1987, the company has developed a strong ethos of partnership and innovation.

Their certified quality management system has been a foundation for the company’s growth for 30 years - helping them to continually improve their operations, reduce business risks, and meet the needs and expectations of their customers and other stakeholders.

In addition, Crown’s certification to the global standard for information security, ISO 27001, has given the company a trusted framework to identify risks and safeguard data through robust processes and controls, which is vital for their credibility in the competitive landscape of software providers.


Photo left to right: Louise Shenton, Quality Manager (Crown), Annie Gibbons, Customer Relationship Manager (LRQA), Inny Mahal, Area Client Operations Manager, UKI (LRQA), Mike Hawkesford, Managing Director (Crown)

Mike Hawkesford, Managing Director at Crown Workforce Management, said:
“Our work of securely handling and processing sensitive data is underpinned by our customers’ trust, and these latest certifications reinforce our reputation as a leading and trusted workforce management supplier.

“We are especially proud to reach 30 years of ISO 9001 certification, as it underlines our company’s ability to adapt and ensure that even in the face of changing technologies – such as the adoption of cloud computing – our processes to protect data remain of the highest quality.

“I would like to thank everyone involved – including our staff’s commitment to maintaining high standards – and I am looking forward to similar successes in the future.”

Inny Mahal, Area Client Operations Manager UKI at LRQA commented:
“It was such a pleasure to present the team atUntitled design (81)-1 Crown Workforce Management with their dual certificate and a Client Excellence Award, recognising 30 years of ISO 9001 certification.

It’s a great achievement and shows the dedication of everyone involved. We are looking forward to working with them in the future and celebrating more milestones.”


Main photo left to right: Wayne Somerfield, Head of Customer Service , David Eatough, Head of Projects & Professional Services, Harish Rao, Technology Director, Louise Shenton, Quality Manager,  Annie Gibbons, Customer Relationship Manager (LRQA), Mike Hawkesford, Managing Director, Inny Mahal, Area Client Operations Manager, UKI (LRQA), Jon Dale, Finance Director, Chris Duffen, Product & Development Manager, Rebecca D'Agostino, Head of Marketing


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