Before ATG began working with Crown, all rosters were done on an Excel spreadsheet and payroll was also paper-based. Tamsin McDowell, HR Systems Partner at ATG, explains:
“Venues were functioning fine but as a central, head office resource, we had no access to any of the time and attendance information so had no oversight of what staff were doing in the venues and the associated costs. In addition, payroll had become very time-consuming. We needed something more effective and more efficient, and that allowed us oversight of all sites so we could measure and compare sites to establish best practice and address any issues efficiently. The added advantage was that we would be able to give show producers more accurate venue costs ahead of time.”
ATG and Crown worked together as a very close team to roll out the system first to a pilot venue then more widely once teething issues were resolved. ATG ensured each venue had someone there who fully understood the system, had seen it rolled out elsewhere and could answer all questions from staff. Peter Fry was one of those unlucky people who used to spend six hours every Monday inputting the timesheets. Though the company has continued to grow, this process now takes just two hours. He adds:
